Knowledgebase

 How do I recover deleted mail in Exchange?

To recover mail that has been removed from the 'Deleted Items' folder in your...

 I am unable to connect to the mail server. Outlook is showing error 0x80042108?

This is a common error code from Outlook which can be caused by the following :...

 I can't receive email right now because it says the mailbox is locked?

Because of the way POP3 works, it's impossible to be logged in to the same...

 I can't send email, but I can receive it.

There is a possibility that your ISP is blocking port 25. Providers like AOL...

 I have received a lot of bounce-back emails for emails I didn't send.

This can mean that a spammer has gained access to your mailbox and is using it to...

 I use Freeserve/Wanadoo as my ISP and I'm having issues sending email. Why?

At the time of writing (note they may change this) Freeserve/Wanadoo use a...

 I'm getting a 451 Message temporarily deferred message when sending to Yahoo or BT - What does this mean?

Yahoo have extremely strict criteria for accepting email and often defer e-mail...

 I'm sending an email to an external user with a large file attachment and they can't receive it. Why is that?

Several ISP's and hosting companies place restrictions on the size of individual...

 I've changed the MX record for my domain. Why am I now unable to receive email?

MX Records change where email is delivered for a domain. Searley Data Services...

 Mail doesn't seem to be forwarding when I use the email forwarding option. What can be causing this?

Some ISP do not allow the automatic forwarding of emails. AOL, Yahoo/BT and Gmail...

 My E-mails are getting delayed - what is causing this?

If emails are arriving into your Searley Data Services mailbox late, then please...

 My ISP is Telia. I cannot to connect to the outgoing mail server?

Telia requires that customers use their relay of smtprelay1.telia.com as the...

 Outlook errors are occurring intermittently in the form of 0x800CCC0E, 0x800CCC6F, 0x80042108 etc.

Errors produced in Outlook and Outlook Express in the form of 0x800***** can be...

 Outlook won't save my Exchange mailbox password

In some cases, Outlook will not save an Exchange mailbox password, even when the...

 Sending an email from an Exchange mailbox to a specific recipient fails

If you encounter a problem sending an email from your Exchange mailbox to a...

 The amount of Spam I'm getting has suddenly increased (with Junk Mail filters enabled), why is that?

The principal reasons for suddenly getting more spam despite the Junk Mail Filter...

 The principal reasons for suddenly getting more spam despite the Junk Mail Filter being active include :- 1. Your spam mailbox is full 2. Your spam mailbox is disabled (due to not having been accessed in for an extended period of time.) You can resolve the first issue yourself by clearing the mail from the mailbox yourself, by so doing allowing spam to be delivered to it once more.

If you receive any of these messages when trying to send email, it would appear...

 Why can't I connect to your mail server? I use Orange, AOL or BT as my ISP.

Some ISPs block port 25 for the sending of email via SMTP. AOL and Orange are...

 Why do I get a '550 Relay Not Permitted' error message when sending mail?

In order to send mail through our mail servers, your email client must be...

 Why do I see an SSL warning when connecting to my mailbox with a mail client?

This is because you are connecting to a shared mail server so the SSL certificate...

 Why have my mail/folders disappeared from webmail?

Occasionally, the thread view in Webmail will make emails apparently disappear -...

 Why is my mail client downloading duplicates of existing emails?

This issue will only occur when downloading mail via POP3. It is not something to...