Outlook 2011 has full support for automated setup, so configuring your mailbox is very simple:
1) Open Outlook. If this is your first time running the software, a "Welcome to Outlook" screen will be displayed. Select "Add Account" and go to step 4, otherwise go to step 2.
2) Select "Outlook" from the menubar, and select the "Preferences" option.
3) Select "Accounts".
4) Select "Exchange Account".
5) Enter the following into the visible fields:
E-mail address: Your Exchange mailbox address.
Method: User Name and Password.
User Name: Your Exchange mailbox address.
Password: Your mailbox password.
Leave "Configure automatically" ticked.
6) Select 'Add Account'.
7) Outlook will then attempt to automatically detect your mailbox settings. During detection, a message should pop up informing you that "Outlook was redirected to the server 'Exchange.outitgoes.com to get new settings" - tick 'Always use my response for this server' and select "Allow".
If automated setup doesn't work, complete steps 1-5 as above, but untick "configure automatically".
We currently have multiple hosted Exchange clusters in operation. To find the server address for the cluster that your Exchange mailbox is on you would need to use the link to log into the OWA from the the Exchange Mailboxes page in your control panel. That will either go to exchange.outitgoes.com or cluster1.exchange.outitgoes.com.
6) In the "Server" field, enter https://exchange.outitgoes.com/EWS/Exchange.asmx
Or if the cluster your mailbox on is cluster1.exchange.outitgoes.com enter https://cluster1.exchange.outitgoes.com/EWS/Exchange.asmx
7) Select "Add Account".
8) Select "Advanced"
9) In the "Server" Tab, set the following:
Microsoft Exchange
Server: https://exchange.outitgoes.com/EWS/Exchange.asmx : 443
Or if the cluster that your mailbox is on is cluster1.exchange.outitgoes.com enter: https://cluster1.exchange.outitgoes.com/EWS/Exchange.asmx : 443
Use SSL to connect - ticked
Directory Service
Server: EXCHDC2.exchange-outitgoes.com : 3268
Or if the cluster that your mailbox is on is cluster1.exchange.outitgoes.com enter: EXCHC1DC1.cluster1.exchange-outitgoes.com : 3268
Log in with my Exchange account credentials - ticked
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